Closing more salesDate posted: 13.10.2015 | Author: Harry Bovensmann
Many sales staff launch into a description of a product and its features or benefits without actually taking the time to ask the customer about what they want. Understanding the problem a client is facing will help a business to know which features and benefits to highlight and what can be sold as a solution.
Testimonials from satisfied clients are generally more effective than self-promotion or praise. Including stories of positive customer experiences in marketing material and collecting feedback will show what customers enjoy and want more of, but also builds a business’ credibility with other customers.
Use a sales script
The purpose of scripts is not for sales staff to spout them at every customer, but to ensure that all the bases have been covered and that staff are dealing with customers in a consistent manner.
Learn from others
Sales is like any other activity – it can be learnt from experts.
Actually ask for the sale
Bizarrely, many sales people forget to actually ask the customer to buy a product or service. It may be out of a fear of rejection or losing the sale, but it’s often an important step that might help seal the deal.